Product Return Policy

• To return product please call +92-313- 7878468 to obtain an RMA number. IMPORTANT: This RMA number must be written clearly on the outside of the box.
• Returns WILL NOT be accepted unless they can be identified by a valid RMA number issued by Zotic Instruments, We will refuse any package that is returned without a visible RMA number.
• RMA numbers will expire and product will no longer be accepted for return if product is not returned within 30 days from the date issued.
• Custom products are not eligible for return or exchange under any circumstances.
• Surgical instruments returned due to defect must be CLEANED and STERILIZED prior to returning Zotic Instruments. Evidence of sterilization must accompany product such as using an Autoclave pouch, and sterilization indicator strip/tape. Instruments returned without evidence of sterilization will be returned at customer’s expense.

• Product will only be accepted for exchange/credit if received in sellable condition. Product must be returned in the original sealed package to be accepted for replacement or credit.
• Opened packages containing disposable product such as garments and pillow covers, MAY NOT be returned for credit or exchange. This also includes cannulas that have been removed from the original sealed packaging.
• A restocking fee will apply to any product returned for reasons other than defect or damage. The Restocking Fee Schedule is as follows:
  20% for items returned within 30 days
  30% for items returned between 31-60 days
  No credit after 60 days
  Shipping fees will not be credited.